Shipping Policy – Erelise

At Erelise, we are committed to delivering your order with speed, safety, and transparency. This Shipping Policy outlines our procedures, timelines, and responsibilities regarding the delivery of your purchases.

1. Processing Times

All orders are processed within 1 - 5 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

In case of delays due to high demand or stock issues, the customer will be notified by email.

2. Shipping Methods and Delivery Times

We work with reliable carriers to ensure that your order arrives safely.

Estimated delivery times:

• United Kingdom: 4 - 6 business days
• Ireland: 6 - 9 business days

Delivery times are estimates and may vary depending on the carrier, customs clearance, and external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout and vary according to destination and order weight.

Free shipping promotions (when applicable) will be clearly displayed on our website.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Tracking can be done through the link provided in the email.

5. Incorrect Address or Failed Delivery

Please ensure that your delivery details are correct at the time of purchase.

Erelise is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If the package is returned due to incorrect information, the customer will be responsible for the reshipping costs.

6. Lost or Damaged Parcels

If your order does not arrive within the estimated timeframe, please contact us at support@erelise.com.

In the event of loss or damage during transit, we will work directly with the carrier to resolve the issue and ensure you receive a refund or replacement.

7. Delays Due to External Factors

In some cases, delivery may be delayed due to external factors beyond our control, such as:

• carrier strikes,
• customs delays,
• adverse weather conditions,
• peak demand periods (such as Black Friday and Christmas),
• and others.

In such situations, the delivery time may be extended by up to 10 additional business days beyond the original estimate.

8. Contact Us

If you have any questions regarding our Shipping Policy, please contact us: support@erelise.com.